*This information aims to provide a general understanding of the use of MyCIEDS and to clarify common questions related to this system. This information is provided as an initial guide and is not intended to cover all solutions to system issues.

MyCIEDS stands for Malaysian Customs Import Export Document System, which is the official electronic system of the Royal Malaysian Customs Department (RMCD) for the online submission of supporting documents for customs declaration forms.

The objectives of implementing MyCIEDS are:

  • To help expedite the customs clearance process.
  • To help reduce the need for physical documents.
  • To enhance the integrity and security of supporting document data.
  • To support the digitization of the trade and logistics sector.

All importers, exporters, or customs agents who make customs declarations are required to submit supporting documents through MyCIEDS for all modes of transportation (sea, air, land).

Importers, exporters, or customs agents need to refer to the User Guide on the official MyCIEDS website.
https://mycieds.customs.gov.my/user-guide

No physical documents are required when applying for company registration.
However, if the MyCIEDS application is rejected because the director’s name does not match the Sistem Maklumat Kastam (SMK) data, importers, exporters, or customs agents are required to submit the latest Corporate Information documents from the Companies Commission of Malaysia (SSM) to the Agent Control Unit (UKE).

The approval time for a MyCIEDS account registration after a complete application is 24 hours (working days).
For approved registration applications, the applicant will receive a link via the registered email. The applicant must confirm by clicking the provided link within 24 hours.
For rejected registration applications, the applicant will be notified via the registered email.

After confirming the MyCIEDS registration, the company director needs to register or add company staff in MyCIEDS who will perform the task of uploading supporting documents for customs clearance process.

The company needs to use the ‘Forgot Password’ function on the official MyCIEDS website.
https://mycieds-web.customs.gov.my/account/forgot-password

Yes, the company can amend registration information after completing the registration.
Admin Company needs to submit a ‘Change Request’ application in MyCIEDS.

Use the ‘Forgot Password’ function on the official MyCIEDS website.
https://mycieds-web.customs.gov.my/account/forgot-password

There is no maximum number of staff that can be added to MyCIEDS.
However, the company administrator must ensure that the staff information matches the information registered in the Sistem Maklumat Kastam (SMK).

The categories of supporting documents that need to be uploaded into MyCIEDS include:

i. Invoice
ii. Packing List
iii. Certificate of Origin (CoO)
iv. Exemption Letters from MOF/MIDA/SST and others
v. Other relevant documents

Supporting documents must be submitted through MyCIEDS after the customs declaration form for the purpose of customs clearance process.

No, companies with AEO status do not need to submit supporting documents through MyCIEDS.

The system only accepts files in PDF, JPEG, or PNG formats, with a maximum file size of 4MB per file.

Yes. Multiple files can be uploaded under one category of supporting documents. For example, if there are 3 invoices for one customs declaration form, all three invoices can be uploaded under the Invoice category in MyCIEDS.
MyCIEDS can accept up to 10 files per category of supporting documents.

Users can amend documents that have been uploaded as long as the submission status is ‘submitted’.
However, if the submission status is ‘in process’, users are advised to inform the RMCD officer at the import/export station via phone call or email regarding the amendment of the supporting documents.

For Other Government Agencies (OGA) that use the National Single Window (NSW) platform (e-permit), companies do not need to upload documents into MyCIEDS.
However, for OGAs that do not use the NSW platform (manual), companies must upload the supporting documents after obtaining approval from the relevant OGA.

i. Check the file size and format.
ii. Re-upload using a stable internet connection.
iii. If the issue persists, contact the helpdesk via email at support.mycieds@customs.gov.my or call 1-300-888-500.
iv. Physical document submission (fallback method) is only allowed with customs approval

Yes, MyCIEDS is available at all times.
However, regular maintenance will be carried out, and notifications of disruptions will be provided in advance via
https://mycieds.customs.gov.my

For each successful submission of supporting documents, users will receive a ‘submitted’ status that can be checked on the MyCIEDS user dashboard.

No. After the physical inspection is conducted, assessment and approval will be done within MyCIEDS.

The company representative can go to the Payment Counter at the nearest operating customs station to make the payment.
Alternatively, the company can choose to make the payment through the Web Customs Official Receipt (WebCor) without having to go to the customs office.

No. MyCIEDS is only used for the submission of supporting documents. Systems like ePCO, e-Permit, or other related systems will still be used for permit applications.

For any further questions or assistance, MyCIEDS users can contact:

📧 Email: support.mycieds@customs.gov.my
📞 Hotline: 1-300-888-500

Yes, MyCIEDS is implemented in all states in phases for all modes of transportation (air, sea, land).

Yes. However, companies are required to keep records under Section 100A of the Customs Act 1967.